City of North Battleford - Saskatchewan

Smart Water Meters

Welcome to the future of smart water management

Smart water meters are coming to North Battleford. This is an exciting program, bringing efficiency and innovation to North Battleford. The system will offer more insights into customers' water use and empower the residents to be water conscious and sustainable for the future.

The web portal to your meter is currently unavailable. The web portal is anticipated to go live for customers in late 2021 or early 2022.

Benefits of Water Meter Upgrading

Smart water meters upgrades will provide benefits to residents, commercial and to the City (rate payers). These upgraded meters will bring efficiency and information to the user, allowing you to make informed decisions about your water use.

Property owners will have accurate on demand water usage information, with this information accessible from anywhere you have an internet connection (this feature will not be immediately available). Estimate billing will become a thing of the past, and no more adjusted billing because of inacurate estimates. With smart water meters you will no longer have to read your own meter to phone or mail in your usage, and that means no more having to squeeze into a tight space to read your meter.

Smart water meters will reduce the number of City of North Battleford vehicles driving around the city, allowing for savings in fleet costs, improved staff efficiency, reducing fuel expenses and reducing our carbon footprint. Troubleshooting water issues will be accelerated, reducing the waste of water.

 

Installation Progress

Installation of the new meters will be completed by assigned zones.

Please wait before trying to book your upgrade; you will receive notification that your zone is being upgraded.

Track the installation progress with the map in the section below.

Details About Your Meter Upgrade

Starting March 1st Water Meter installation will start, installation will be completed by zones. Properties will receive a series of communication hand delivered to their household notifying them that their zone is scheduled for upgrade. Please respond within 10 days to schedule your smart meter installation, the contact information will be provided in the letters. Appointments can easily be booked online or by phone.

Installation of the new meter upgrade is expected to take about 30 to 45 minutes for residential building, commercial installations can experience installation times between two and four hours.

Appointments will be available between 8:00 AM and 8:00 PM, Monday to Friday and between 8:00 AM and 4:00 PM on Saturdays.

Please ensure that an adult is home and pets are secured in another room to provide access to the service technician. KTI Ltd will be completing the Meter installation. KTI will not access the location if an adult is not present. KTI Installers will be following detailed Covid-19 precautions with proper PPE and will wear boot covers to keep your homes clean.

The Upgrade is expected to take several months through December 2021.

Please wait before trying to book your upgrade; you will receive notification that your zone is being upgraded.

About AMI Water Meters

Advance Metering Infrastructure (AMI) which is a technology that allows utility meters to be read remotely. These upgraded water meters will allow accurate on-demand, and automatic utility reading. A web portal will be provided later in the year providing users with in depth information about their water consumption.

Frequently Asked Questions

What are Smart Water Meters?
Smart water meters, utilizeAdvance Metering Infrastructure (AMI) which is a technology that allows utility meters to be read remotely. These upgraded water meters will allow accurate on-demand, and automatic utility reading. A web portal will be provided later in the year providing users with in depth information about their water consumption.

How long is this project expected to take?
The installation of the upgraded water meters will be completed in zones. The first zone is scheduled to start installations on March 1st, 2021. The entire city is expected to be upgraded by late 2021.

What is the installation process for businesses?

 

Will my water be shut off?
Your water will be turned off for part of the duration of the installation period. With normal use and consumption resuming after the upgrade is complete for your property.

How much will the installation cost me?
There is no cost for the meter installation. Homeowners may incur fee’s if their current water meter is blocked or inaccessible. KTI Limited requires unobstructed access to your water meter. If you have built around your meter there will be a cost to gain access to the meter. 

What happens if I don't make an appointment?
Please contact KTI Limited with your reference number to book another appointment.

Can I build around the meter?
Water meters need to remain accessible at all times. If there is ever a problem with your meter the City requires access to the meter to replace or repair it.

Who will perform the installation?
KTI Utility Services (KTI) has been contracted by the City to carry out the installations.
KTI employees can be identified with a KTI uniform, identification badge, and will be driving vehicles with the company name and logo.

COVID-19 Safety Measures
  • All KTI Staff will complete a daily Covid-19 Assessment prior to starting work that includes a questionnaire and temperature screening
  • KTI Staff will wear/use the following PPE:
    • Nonmedical grade mask
    • Gloves
    • Hand sanitizer
    • Sanitizing wipes
  • KTI Installer will attempt to phone Residents for the scheduled appointment
    • If phone contact is unsuccessful Installer will contact Resident by door knock
      • Installer will sanitize hands
      • Installer will wear a face mask
      • Installer will wear gloves
      • Installer will to the best of their ability maintain 2 metre social distancing
      • Installer will conduct a questionnaire with the Residents prior to entry
        • If the Resident fails or refuses the assessment the installation will be postponed
  • Installers will try and avoid contacting surfaces in the Residents home
  • Installer will proceed directly to the water meter
    • Assess water meter and determine tools/equipment required
    • While Socially distanced, explain installation process to Resident
    • Clean existing Meters/Plumbing with disinfectant wipes
  • Installer will change gloves and sanitize hands prior to next appointment

Use this map to track the progress of the availability for booking and progress of installation of the Smart Meters by zone. Please note this is an approximation, you will receive a letter identifying what zone you are in.

Wait until you receive zone notification about the installation to schedule your upgrade installation.

Click on the map zones for progress information

SaskPower is currently running an unrelated smart meter program, if you are looking for information about that please visit their websites at:

Residential Customers Invited to Pilot Smart Meters (saskpower.com)

Smart Meters (saskpower.com)